Urban Artistry Co. Shop: Shipping & Returns
Digital Downloads
Since digital downloads are delivered electronically, there are no shipping fees associated with them. Once your purchase is complete, you will receive a download link via email or have access to the download through your account on our website. Downloaded products are non-refundable due to their intangible nature.
Print-on-Demand Products
We use a third-party printing and fulfillment company to create and ship your print-on-demand (POD) orders. This allows us to offer a wider variety of products and ensure a high-quality printing experience.
Shipping
Shipping costs for POD products are calculated at checkout based on the product, quantity, and your shipping address.
We offer various shipping options with estimated delivery times displayed during checkout.
You will receive a confirmation email with tracking information once your order is shipped by our fulfillment partner.
Returns & Exchanges
We want you to be happy with your purchase. However, due to the custom-made nature of POD products, we can only accept returns or exchanges for the following reasons:
Incorrect or Damaged Item: If you receive an item that is incorrect or damaged during shipping, please contact us within [Number] days of receiving your order. We will gladly arrange for a replacement or issue a full refund, including any shipping costs.
Manufacturing Defect: If your item has a manufacturing defect (e.g., poor print quality, stitching issue), please contact us within [Number] days of receiving your order. We will require a photo of the defect for verification purposes. We will then arrange for a replacement or issue a full refund.
We cannot accept returns or exchanges for:
Change of mind
Incorrect size selection (Please refer to our size charts before placing your order)
How to Make a Return or Exchange (POD Products Only)
Contact us by email at [insert your email address] within the timeframe specified above.
In your email, please include your order number, a description of the issue, and any relevant photos (for damaged or defective items).
Our customer service team will review your request and provide you with further instructions on how to return the item.
Once we receive the returned item and verify the issue, we will process your replacement or refund within [Number] business days.
Please note: You are responsible for covering the return shipping costs for incorrect size selection or change of mind.
Contact Us
If you have any questions about our shipping or return policy, please don't hesitate to contact us by email at philliplarson@urbanartistrycoshop.com